Tulum is a remote paradise with no telephone lines along the coast. Our hotel cellular phone reception can be intermittent, dropping out from time to time. If you cannot get through to the hotel number, please try calling our reservations numbers also provided below. The best way to contact us is via email and we will respond just as quickly as we can.
If you would like to contact us directly:
Contact Hotel Reservations:
Contact Hotel Concierge:
Monday to Saturday 8:00 Am to 11:00 Pm EST.
Sunday 9:00 Am to 5:00 Pm